Privacy Policy

Last updated on April 02, 2025.

The purpose of this Privacy Policy is to describe how Eigenskills (“Eigenskills”, “we” or “us”) collects and uses information about you (“you”, “customer”, or “student”) through this website (“website” or “site”) or email communication.

If any aspects of this Privacy Policy are unclear, please feel free to use the contact page to ask for clarification. The personal information collected through this page will be deleted after your questions have been answered.

Also note that the use of this site is also governed by the following Terms of Service.

1. Overview of Roles

In the GDPR sense, Eigenskills acts as data controller. In order to function, Eigenskills relies on a number of data processors and/or controllers (“providers”). These were carefully chosen to fulfill high standards of data protection and privacy, including the jurisdiction of data storage. Wherever possible, EU-hosted data and processing was chosen. These various providers are given in the following section, along with links to their respective Privacy Terms.

2. Collected Data

Eigenskills collects only the data necessary for conducting business and improving the course offering.

During site visit

Your anonymized (not personally identifiable) IP address is processed, simply to be able to serve you the site pages.

Hosting provider: statichost.eu 🇸🇪

During communication with us

When you contact Eigenskills via email (from the contact page), the following information is shared with us:

  • Your email
  • Your name and any other personal information you may disclose in your email

Email provider: mailbox.org 🇩🇪

During sign up for recorded video courses

When you create an account to access video courses, the following information is collected by the course hosting provider (acting as both data processor and controller):

  • Your name
  • Your email
  • Your IP address

When using the provider to view courses and other activities:

  • Site usage data, such as traffic data, location data, weblogs and other communication data, and the resources that you access.

For guaranteed up-to-date details, as well as the purposes of processing this information, please read the provider’s privacy terms (linked below).

Video course hosting and student account provider: Payhip 🇬🇧 (EU data storage 🇪🇺 )

During live course sign up

When you register to take a live course (in-person or online), the following information is collected:

  • Your name
  • Your email
  • (Optionally) your place of work or school (“organization”)
  • (Optionally) your country of residence
  • (Optionally) your role or position at aforementioned place of work or school

Provider: mailbox.org 🇩🇪

During coaching bookings

When you register for a coaching session, the following information is collected:

  • Your name
  • Your email

Booking provider: mailbox.org 🇩🇪

During financial transactions

Upon payment for access to recorded video courses, as well as attending live (in-person or digital) courses, the following information is kept in copies of financial documents:

  • Your name
  • Your email
  • Your associated transaction information or company billing information

Payment provider: Stripe 🇺🇸 / 🇮🇪

3. Purposes of Collection and Duration of Storage

  1. Communication through the site’s contact page (listed in the corresponding section above). Personal information collected here is only required to enable communication and is deleted as soon as the communication is complete.

  2. Video course signup. The information is required for setting up an account with our video course hosting provider, purchasing said video courses, as well as to enable communication and feedback between the instructor and students. This information is kept and processed by the provider for as long as the student has an account with them.

  3. Live course signup. The personal information provided by customers when signing up for a course (listed in the corresponding section above) is used to manage students during teaching and, potentially determine billing based on their type of employment. On cancellation of course attendance, all personal information is deleted.

  4. Booking a coaching session. The personal information you provide is used to book a meeting for the session. After the meeting takes place, the booking is deleted from Eigenskills’ calendar.

  5. Certificates for live courses. A database is kept attaching your name to a unique certificate ID, which is issued as proof of course completion. This database is kept indefinitely, in order to validate certificates in the future. The list of names and IDs is not made public (on the site or otherwise). It is only used when third parties (such as potential employers or education institutions) wish to verify the validity of an issued certificate.

  6. Customer overview record. For live courses where this information was provided, an anonymous database is kept recording customer place of work or school, their position or role, and country. This is used strictly for internal analysis and statistics. Specifically, the aim is to have an overview of the customer base, in order to improve the course offering. This information is only stored for students that take the course. Neither the personal information or statistics derived from it are sold or made available to any third party.

  7. Financial records. By Swedish law, financial records must be kept for at least 7 years. These records contain the personal information provided by the customer for billing.

4. Data Security

Your personal information is both transmitted and stored using encryption.

5. Correction and Deletion

On your request, your personal information can be corrected or deleted from the customer record and/or certificate database.

When your name is removed from the certificate database, the unique certificate IDs are still normally kept, to have a way of validating awarded certificates. However, these IDs are randomly generated, i.e. they contain no information from your personal data. Should you, for whatever reason, also wish for the ID to be deleted, this will also be performed on your request. Please note that this completely removes the option to validate your certificate in the future.

The exemption to the correction and deletion requests are the financial records kept by Eigenskills (e.g. invoices), as Swedish law requires that financial records be stored for a period of at least 7 years. After this time, you may request these records be deleted.